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IT and Audiovisual Support Specialist
Portland, OR · Information TechnologyReporting Relationship: Executive Director of IT
Summary Description: The IT and Audiovisual Support Specialist is responsible for the ongoing operation of technology around campus. This includes providing input on technological needs as well as day-to-day troubleshooting of technology issues. This position is also responsible for operating the digital sound board and providing support for campus events.
Primary Job Duties:
Media Support
Helpdesk
Classroom Technology Support
General
Minimum Qualifications:
Preferred Qualifications:
Physical Demands – Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required. Will include some evening and weekend work assignments.
Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:
Summary Description: The IT and Audiovisual Support Specialist is responsible for the ongoing operation of technology around campus. This includes providing input on technological needs as well as day-to-day troubleshooting of technology issues. This position is also responsible for operating the digital sound board and providing support for campus events.
Primary Job Duties:
Media Support
- Provide sound technician services for chapels and other college events using a digital sound board.
- Support end users in their use of audiovisual equipment.
- Serve as Subject Matter Expert regarding the adequacy of media capabilities and the purchase of media equipment.
- Manage the design and operation of all campus sound systems using a digital sound board.
- Collaborate with faculty to evaluate the technology and audiovisual needs of college classrooms.
- Research and recommend the necessary equipment to meet those needs.
- Assess, prioritize, and schedule all audiovisual requests.
Helpdesk
- Respond to requests for technical assistance in person, via phone, and electronically.
- Create and track work order tickets for requested technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Route and escalate work order tickets to others for issues unable to resolve.
- Deploy and move equipment (computers, printers, etc.).
- Maintain inventory database to reflect current location of technology equipment.
- Assist with software installation.
- Train faculty and staff in the use of equipment and standard software.
- Inform management of recurring problems and patterns of issues.
Classroom Technology Support
- Assure availability and functionality of classroom technology, including coordination with other department members so that downtime is minimized.
- Provide support for computer labs and other shared computer equipment.
General
- Setup technology and audiovisual equipment for events on campus.
- Crosstrain others to allow backup support to services provided.
- Perform other tasks as assigned to contribute to technology support of the University community.
- Be present in the office on a daily basis (unless arrangements are made with the employee’s direct supervisor).
- Contribute to the support and implementation of the University Strategic Plan.
- Participate in Warner Pacific University professional development opportunities.
- Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement.
- Exhibits commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities.
Minimum Qualifications:
- Four years of experience working as an audiovisual specialist, sound technician, or digital sound board operator
- Experience supporting Microsoft Windows workstations including operating system, hardware, network, and printing issues.
- Experience supporting Microsoft Office including Word, Excel, and PowerPoint.
- Demonstrate ability to efficiently and effectively solve problems and initiate and implement projects independently.
- Ability to multi-task with accuracy and meet deadlines in a fast-paced environment.
- Ability to adapt and work effectively in a varied-paced or fast-paced environment.
- Excellent self-motivation and the ability to work well with faculty, staff, and students.
- Ability to communicate effectively with various constituents including faculty, staff, students, and the general public.
- Ability to work occasional evening or weekend hours for various campus events.
- Valid driver’s license; local travel is required.
Preferred Qualifications:
- Bachelor’s degree
- Expertise in multi-media learning and information services helpdesk support
- Experience with Active Directory including development and deployment of GPO policies
Physical Demands – Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required. Will include some evening and weekend work assignments.
Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:
- Application
- Cover Letter
- Resume