Summary Description: This role is a full-time, benefit eligible position reporting to the Assistant Director of Student Financial Services.  As the Student Account Specialist, you will serve as the first line of counsel to undergraduates, graduates and parents regarding the charges and credits to their University financial account.  In addition to counseling, you will gain and develop a comprehensive knowledge of the business process by which students are charge tuition and fees.  You will learn the principles of collecting, including understanding the practices of other campus offices (e.g., Financial Aid, Admissions, Registrar, etc.) and be able to clearly communicate these processes to the students and parents.

Primary Job Duties:
Account interpretation and Collections:

• Provide customer service by assisting students with interpreting the statement and financial aid award and addressing choices to cover outstanding balances
• Respond in a timely manner to student account inquiries and provide assistance as needed to resolve account issues
• Manage in-house payment plan processing, monitor deadlines agreed to in the plans, and contact students when needed
• Follow up in a systematic basis to ensure students are making payments as agreed upon
• Assist the Assistant Director of SFS with various collection and billing projects utilizing a variety of  excel spreadsheets for tracking
• Contact current students with outstanding balances for collection

Student and Family Counseling:

• Provide counseling to students and families regarding available resources to finance education
• Provide payment options and make recommendations to the student based on the student and family individual circumstances and financial capability
• Work closely with Financial Aid to interpret and assist students with financial aid offer understanding and net amount owed
• Participate in New Student Registration events to provide customer service by assisting students with interpreting the award and addressing choices in financial aid to cover outstanding balances
• Provide assistance to students in securing outside resources/scholarships/employment

Student Payroll Management:

• Manage student hiring processes and contact students to complete missing paperwork
• Hire students in payroll system, including completing a criminal background check
• Assist with monthly student payroll processing as needed

Other Duties and Expectations:

• Cross train in Cashier duties to provide backup
• Maintain and reconcile NSF checks and returned ACH payments
• Participate in Enrollment and Student Accounts meetings and programs; serve on campus committees, as requested
• Be present in the office on a daily basis, unless arrangements are made with the employee’s direct supervisor
• Contribute to the support and implementation of the University Strategic Plan
• Participate in Warner Pacific University professional development opportunities
• Adhere to University policies and procedures regarding career, academic, and ADA services
• Demonstrate commitment to a Christ centered liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement
• Exhibit commitment to inclusiveness and sensitivity to areas of national origin, ethnicity, culture, gender, and disabilities.
• Other duties as assigned

Minimum Qualifications:

• Associate degree in Accounting or associated field from an accredited institution or equivalent experience in a higher education environment
• Experience in a professional office environment interacting with customers and accounting responsibilities
• Excellent ability to work with highly detailed and confidential information
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
• Ability to multi-task with accuracy and work effectively in order to adapt and meet deadlines in a fast-paced environment
• Ability to work outside of normal business hours, as necessary (campus events, pre-registration, etc.)
• Excellent self-motivation, oral and written communication skills, and the ability to work well with customers, students, faculty, and staff
• Proficient in computer programs including Windows, Outlook, Word, Excel, and the Internet
• Exhibit commitment to inclusiveness and sensitivity to areas of national origin, ethnicity, culture, gender, and disabilities

Preferred Qualifications:

• Bilingual – Spanish speaker preferred
• Bachelor Degree from an accredited institution
• Experience in a higher education environment
• Experience in accounts receivable and/or collections
• Experience in financial aid or student financial services
• Experience using the Ellucian Colleague administrative system
• Experience working with adult learners

Physical Demands – Work Environment: 
The position is located in a typical office environment.  Professional/business casual attire is required.
 
Warner Pacific University’s Mission:  Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Employment and Lifestyle Standards: 
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
 
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.  The practice of following Christ through day-to-day personal lifestyle choices.
3.  A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4.  A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. 


Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
 
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
 
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
 
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:
Application, Cover Letter and Resume


** NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.