IT Support Specialist

Location: Portland, OR
Date Posted: 08-14-2017
Warner Pacific College’s Mission:  Warner Pacific is a Christ-centered, urban, liberal arts College dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
 
Warner Pacific College’s Commitment to Diversity: Warner Pacific College is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
 
Summary Description: The IT Support Specialist is a full-time, benefit-eligible position reporting to the Director of Information Technology (IT). This role coordinates the Helpdesk function including overseeing work-study students and creating, monitoring, and tracking Helpdesk tickets. The IT Support Specialist provides technical support for Faculty, Staff, and Students.  In this role, the position provides first line user support for computers, printers, telephones, login/connectivity issues, and standard software such as Microsoft Office, Symantec Anti-virus, educational support software, and administrative software (Datatel Colleague).  This position is a major participant in the configuration and deployment of new computers, monitors, and printers. The position is responsible for updating the equipment inventory for adds/moves/changes/retirements.
 
Essential Functions:
Helpdesk
  • Answer phone calls and walk-in requests related to technology issues and help users with issues.
  • Create work order tickets for all work coming to the department.
  • Track work orders through completion and create weekly work reports.
  • Route work tickets to other members of the department for issues unable to remedy.
  • Coordinate and schedule work study students to augment the Helpdesk. 
Classroom Technology Support
  • Assure availability and functionality of classroom technology including schedule coordination with other department members so that availability is maximized and that rooms are checked prior to the start of classes daily (Monday-Friday).
  • Provide support for computer labs and other shared computer equipment.
 
Computer Workstation and Printer Deployment
  • Maintain the inventory database to reflect current configuration and deployment of all technology capital hardware
  • Create standard deployment images and coordinate initial software loads for new/re-deployed desktop and laptop computers
  • Perform maintenance and repair on workstation hardware
  • Maintain Windows policy structures for deployment and control of software licenses, printer configurations, workstation updates, anti-virus protection, and other software functions as authorized by the Director of Information Technology
  • Hardware projects in Information Services department: provide initial software build (new hardware) and repair (for hardware brought into department).
  • Provide classroom training in standard software products as time allows to faculty, staff and/or students
General
  • Perform other tasks as assigned to contribute to technology support of the College community.
  • Be present in the office on a daily basis unless arrangements are made with the employee’s direct supervisor.
  • Contribute to the support and implementation of the College Strategic Plan.
  • Participate in Warner Pacific College professional development opportunities.
  • Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the College and abiding by the Employment Standards and Lifestyle Agreement.
 
Minimum Qualifications:
  • Experience in supporting Microsoft Windows workstations including operating system, hardware, network, and printing issues. 
  • Experience with Active Directory including development and deployment of GPO policies.
  • Experience in the use of the Microsoft Office Suite with emphasis on Word, Excel, and PowerPoint.
  • Ability to actively communicate with various constituents, including, faculty, staff, administration, and the general public.
  • Demonstrated ability to work with diverse individuals including students from first generational, diverse, and urban environments.
  • Valid driver’s license; local travel is required.
 
Preferred Qualifications:
  • A four year degree is highly preferred. 
  • A degree in a technical field preferred. 
  • Microsoft MCP and A+ hardware certification preferred.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts college dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The College was founded in 1937 by the Church of God (Anderson, Indiana) and maintains a covenant relationship with that body. Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
 
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.   The practice of following Christ through day-to-day personal lifestyle choices.
3.   A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific College community.
8. A commitment to teaching and serving in harmony with the doctrines of the Bible as understood and generally held by the Church of God Reformation Movement.
 
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific College. From its inception, the Church of God has resisted condensing the Scriptures into a formal creed, instead emphasizing salvation as the entrance into the body of Christ; unity in diversity; and a call to holy living as God’s people representing Christ in the world. Warner Pacific, rather than requiring subscription to an institutional doctrinal statement, asks each employee to affirm a personal faith in Jesus Christ by providing a statement articulating the ways in which faith informs the employee’s understanding of his or her vocation at Warner Pacific. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
 
Further, to ensure orderly operations and provide the best possible work environment, all Warner Pacific College employees are expected to maintain the highest levels of ethics, professionalism, integrity, and judgment.  Employees must obey all laws governing the workplace and the business of the College, as well as treat others (students, suppliers, and co-workers) with honesty, respect, and personal dignity in all interactions.  Conduct that is malicious, abusive, threatening, dishonest or unlawful is not acceptable.  Employees who feel they are being subjected to conduct of this kind should bring the concern to Human Resources. The College environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the College community, there may be cause for institutional involvement, regardless of where the situation occurs. 
 
Warner Pacific College desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on College property, in its vehicles, or at any College sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages, tobacco products, electronic cigarettes or marijuana is strictly prohibited on Warner Pacific College campuses.
 
Equal Opportunity Employer:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts college, the college exercises its legal right to hire Christian employees to fulfill its mission and purpose.
 
Commitment to Diversity: 
Warner Pacific College is committed to building a culturally diverse faculty and a multicultural learning environment. Inquiries are encouraged from candidates who will enrich and contribute to the cultural and ethnic diversity of our college. Warner Pacific College is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds.
 
Benefits:
Warner Pacific College offers a full range of traditional benefits for qualifying employees, including medical/dental insurance, disability, life insurance, paid vacation and sick time, mission leave, tuition remission, and retirement savings.
 
To Apply:
In order to be considered an applicant for this position, please complete our online employment application at www.warnerpacific.edu/jobs.  Click “Apply Now” to complete the online application, and submit the following:
  • Resume
  • Cover letter with names/contact information for three professional references
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