Student Financial Services Assistant

Location: Portland, OR
Date Posted: 11-08-2017
Warner Pacific College’s Mission:  Warner Pacific is a Christ-centered, urban, Liberal Arts College dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution. 
Warner Pacific College’s Commitment to Diversity: Warner Pacific College is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Summary Description:  The Student Financial Services Assistant is a full-time, benefit-eligible position providing a variety of professional and administrative duties in support of the day-to-day operations of the Student Financial Services Department.  The SFS Technician works collaboratively with the SFS Representative, ADP and Traditional personnel.
Essential Functions:
  • Serve as initial point of contact for the Student Financial Services Office
  • Provide excellent customer service
  • Provide support for the loan entrance and exit counseling process
  • Manage administrative database import and export processes to ensure timely reporting of Federal funds
  • Contact lender or student as needed in addressing specific Financial Aid issues
  • Maintain Financial Aid records for current and former students
  • Track and manage student information to ensure proper release of financial aid
  • Student file review:  Verification processing
  • Maintain integrity of timely student financial aid requests through filing, correspondence, reporting and verification forms tracking
  • Monitor ADP student Satisfactory Academic Progress
  • Manage the Federal Work Study and Institutional Work Study programs (i.e., hiring, document processing, supervisor training and payroll)
  • Be present in the office on a daily basis unless arrangements are made with the employee’s direct supervisor
  • Contribute to the support and implementation of the College Strategic Plan
  • Participate in Warner Pacific College professional development opportunities
  • Adhere to College policies and procedures regarding financial aid and student financial services
  • Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the College and abiding by the Employment Standards and Lifestyle Agreement
  • Perform other duties as assigned
Minimum Qualifications:
  • Associate degree from an accredited institution or equivalent experience in a higher education environment
  • Ability to maintain extreme confidentiality
  • Experience working in a professional office environment
  • Ability to multi-task with accuracy and work effectively in order to adapt and meet deadlines in a fast-paced environment
  • Excellent self-motivation, interpersonal skills, and the ability to work well with others
  • Skill in effective oral and written communication
  • Proficiency in computer programs including Windows, Outlook, Word, Excel, and the Internet
  • Demonstrated ability to work with and commitment to diversity
Preferred Qualifications:
  • Bilingual – Spanish speaker preferred
  • Bachelor’s Degree from an accredited institution or equivalent experience in a higher education environment
  • Experience in financial aid or student financial services
  • Experience using the Ellucian Colleague administrative system
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts college dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The College was founded in 1937 by the Church of God (Anderson, Indiana) and maintains a covenant relationship with that body. Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.   The practice of following Christ through day-to-day personal lifestyle choices.
3.   A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific College community.
8. A commitment to teaching and serving in harmony with the doctrines of the Bible as understood and generally held by the Church of God Reformation Movement.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific College. From its inception, the Church of God has resisted condensing the Scriptures into a formal creed, instead emphasizing salvation as the entrance into the body of Christ; unity in diversity; and a call to holy living as God’s people representing Christ in the world. Warner Pacific, rather than requiring subscription to an institutional doctrinal statement, asks each employee to affirm a personal faith in Jesus Christ by providing a statement articulating the ways in which faith informs the employee’s understanding of his or her vocation at Warner Pacific. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Further, to ensure orderly operations and provide the best possible work environment, all Warner Pacific College employees are expected to maintain the highest levels of ethics, professionalism, integrity, and judgment.  Employees must obey all laws governing the workplace and the business of the College, as well as treat others (students, suppliers, and co-workers) with honesty, respect, and personal dignity in all interactions.  Conduct that is malicious, abusive, threatening, dishonest or unlawful is not acceptable.  Employees who feel they are being subjected to conduct of this kind should bring the concern to Human Resources. The College environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the College community, there may be cause for institutional involvement, regardless of where the situation occurs. 
Warner Pacific College desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on College property, in its vehicles, or at any College sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages, tobacco products, electronic cigarettes or marijuana is strictly prohibited on Warner Pacific College campuses.
Equal Opportunity Employer:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts college, the college exercises its legal right to hire Christian employees to fulfill its mission and purpose.
Commitment to Diversity: 
Warner Pacific College is committed to building a culturally diverse faculty and a multicultural learning environment. Inquiries are encouraged from candidates who will enrich and contribute to the cultural and ethnic diversity of our college. Warner Pacific College is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds.
Warner Pacific College offers a full range of traditional benefits for qualifying employees, including medical/dental insurance, disability, life insurance, paid vacation and sick time, mission leave, tuition remission, and retirement savings.
To Apply:
In order to be considered an applicant for this position, please complete our online employment application at  Click “Apply Now” to complete the online application, and submit the following:
  • Resume
  • Cover letter with names/contact information for three professional references
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