Job Description Summary:
The PGS Admissions Counselor is responsible for implementing comprehensive recruitment strategies and promoting Warner Pacific University’s Professional & Graduate Studies (PGS) programs as high-quality, student-centered academic offerings to prospective online undergraduate and graduate students. This role requires a dynamic, self-motivated professional who thrives in a fast-paced, student-focused, and metrics-driven environment and consistently achieves performance benchmarks and enrollment goals while representing the institution with professionalism and integrity.

Reporting to the Director of PGS Admissions, the PGS Admissions Counselor serves as a University ambassador and the primary point of contact for prospective students from initial inquiry through enrollment. This position delivers an exceptional student experience by engaging in meaningful, consultative conversations; providing timely guidance and resources throughout the admissions process; building rapport and trust; and assisting students in navigating key admissions steps, including general financial aid information, program-specific requirements, and associated costs.

This role ensures that prospective students receive accurate, detailed information about academic programs, admissions policies, university resources, and wraparound support services.
The PGS Admissions Counselor is also responsible for generating new inquiries and cultivating enrollment pipelines through strategic recruitment initiatives, including on-campus, off-campus, and virtual events, community and employer partnership development, and targeted outreach efforts.


Primary Job Duties and Responsibilities:

• Cultivate and execute strategic outreach efforts within assigned markets to attract, engage, and convert prospective online undergraduate and graduate students from inquiry through enrollment in alignment with individual and team enrollment goals.
• Manage and nurture relationships with prospective students throughout the full recruitment lifecycle (Inquiry, Applicant, Admit, Enrolled), conducting consultative interviews to assess the student’s academic goals, readiness, and program fit.
• Complete a minimum of 80 outbound calls per day, with consistent follow-up via email, text, and virtual platforms. Schedule and conduct phone, in-person, or virtual appointments to guide students toward enrollment.
• Evaluate student eligibility and academic interests to ensure appropriate alignment between student goals and university program offerings.
• Guide students through the full admissions process, including application completion, required documentation, cost conversations, and next-step coordination.
• Meet or exceed established recruitment goals and conversion metrics.
• Maintain accurate and timely documentation of all student data and communications, including calls, emails, texts, appointments, and campus visits within the University’s CRM system.
• Plan and participate in targeted recruitment initiatives designed to generate inquiries and support enrollment growth, including employer and community outreach, partnership development, community college engagement, virtual information sessions, webinars, campus visits, and select on-campus events.
• Maintain comprehensive knowledge of admissions policies, undergraduate and graduate academic programs, and recruitment practices to effectively advise students. Develop and deliver engaging presentations to prospective students, community partners, and campus stakeholders in both virtual and in-person settings.
• Collaborate with internal departments, faculty, and staff to support prospective students through the admissions process and ensure there is a seamless enrollment experience.
• Develop and maintain strong external partnerships with community organizations, educational institutions, and employer partners to promote university programs.
• Attend recruitment events, information sessions, and outreach activities as needed.
• Demonstrate adaptability in a dynamic environment while adhering to university policies and professional standards.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree required.
• This position requires regular on-campus presence during the workweek to perform the essential functions of the role, with reasonable accommodations provided in accordance with applicable law.
• Demonstrated ability to independently manage priorities, solve problems, and execute projects in a results-driven environment.
• Ability to meet performance benchmarks and deadlines in a fast-paced, metrics-driven setting.
• Strong interpersonal skills and experience engaging effectively with individuals from diverse backgrounds and lived experiences.
• Excellent written, verbal, and presentation communication skills.
• Demonstrated proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CRM systems, and virtual communication platforms.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Ability to adapt to evolving processes, systems, and enrollment strategies.
• Willingness to work flexible hours during peak recruitment cycles, including occasional evenings and weekends.

Preferred Knowledge, Qualifications & Abilities:

• Prior recruitment, enrollment, or student-facing experience in higher education or a related field.
• Demonstrated ability to build consultative relationships and guide individuals through complex decision-making processes.
• Experience working with adult learners, graduate students, or non-traditional student populations.
• Strong public speaking skills with experience delivering presentations in virtual and in-person settings.
• High level of service orientation and commitment to delivering an exceptional student experience.
• Ability to analyze situations, think critically, and respond strategically to achieve enrollment outcomes.
• Bilingual proficiency in English and Spanish preferred.

Physical Demands – Work Environment: 
The position is located in a typical office environment.  Professional/business casual attire is required. There is not a remote work option for this position.

Warner Pacific University’s Mission:  Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve.

Employment and Lifestyle Standards: 
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.  The practice of following Christ through day-to-day personal lifestyle choices.
3.  A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4.  A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. 

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
 
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
 
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
 
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

Click “Apply Now” to complete the online application, and submit the following:

1. Application
2. Cover Letter
3. Resume

** NOTE: All job offers are contingent upon successfully passing a background check and completing all required paperwork.