Summary Description: As the Student Account Specialist, you will serve as the first line of counsel to undergraduates, graduates and parents regarding the charges and credits to their university financial account. In addition to counseling, you will gain and develop a comprehensive knowledge of the business process by which students are charged tuition and fees. You will learn the principles of collecting, including understanding the practices of other campus offices (e.g., Financial Aid, Admissions, Registrar, etc.), and be able to clearly communicate these processes to the students and parents.
Compensation Range: $47,000 - $51,000
Primary Job Duties:
Account Interpretation and Counseling
Audit student accounts to ensure timely and accurate refunds and collections.
Provide customer service by assisting students with interpreting the statement and financial aid award and addressing choices to cover outstanding balances.
Provide payment options and make recommendations to the student based on the student and family individual circumstances and financial capability.
Respond in a timely manner to student account inquiries and provide assistance as needed to resolve account issues.
Provide counseling to students and families regarding available resources to finance education.
Work closely with Financial Aid team to interpret and assist students with understanding their financial aid offer and net amount owed.
Participate in New Student Registration events to provide customer service by assisting students with interpreting the award and addressing choices in financial aid to cover outstanding balances.
Provide assistance to students in securing outside resources/scholarships/employment.
Collections & Billing
Manage the building and monitoring of student account records for current undergraduate students.
Oversee processing of student account statements to ensure that students are billed accurately and timely.
Manage in-house payment plan processing, monitor deadlines, and contact students when needed.
Contact and follow up in a systematic basis to ensure students (former and current) are making their agreed-upon payments.
Provide assistance with Perkins collections.
Assist the Assistant Director of Student Accounts with various collection and billing projects utilizing a variety of Excel spreadsheets for tracking.
Other Duties and Expectations
Assist in processing third-party billing and maintain correspondence with agencies that wish to assist students with account payments.
Oversee the processing of veterans benefits and timely billing to the Department of Veterans Affairs
Cross train in Cashier duties to provide backup.
Participate in Accounting and Student Accounts meetings and programs; serve on campus committees, as requested.
1-2 years’ experience in accounts receivable and/or collections position.
Experience in a professional office environment interacting with customers and accounting responsibilities.
Associate degree in accounting or associated field from an accredited institution or equivalent experience.
Demonstrated ability to effectively solve problems, initiate and implement projects independently.
Ability to multi-task with accuracy and meet deadlines in a fast-paced environment.
Proficient in computer programs including Windows, Outlook, Word, Excel, and the Internet.
Experience in a higher education environment with financial aid and student services.
Bilingual – Spanish speaker preferred.
Experience using the Ellucian Colleague administrative system.
Bachelor’s degree from an accredited institution.
Physical Demands – Work Environment: The position is located in a typical office environment. Professional/business casual attire is required.
Warner Pacific University’s Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment Agreement: Mission-based hiring is of critical importance to Warner Pacific University. From its inception, the Church of God has resisted condensing the Scriptures into a formal creed, instead emphasizing salvation as the entrance into the body of Christ; unity in diversity; and a call to holy living as God’s people representing Christ in the world. Warner Pacific, rather than requiring subscription to an institutional doctrinal statement, asks each employee to affirm a personal faith in Jesus Christ by providing a statement articulating the ways in which faith informs the employee’s understanding of his or her vocation at Warner Pacific. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well- being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on university property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.