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Director of Student Success and Advising

Portland, OR
Summary Description: The Director of Student Success and Advising is full-time, benefit eligible position reporting to the Assistant Vice President for Student Success and Engagement.  This role ensures all students have access to academic and student support services. This position oversees a wrap-around services approach which includes services such as: advising; career advising, and individual case management. The Director is also responsible for collaborating with campus personnel to develop and manage both programming and the ongoing support structures designed to foster student success which includes: establishing and maintaining a robust network of services to track student persistence and retention rates as well as increase graduation rates.

Primary Job Duties:
  • Supervise and mentor personnel responsible for advising (Traditional and PGS).
  • Provide leadership for a campus-wide model of academic advising and career development that incorporates the structure, personnel, policy, and process.
  • Support and collaborate with faculty advising leadership, on the functional and system aspects needed for a successful, student-centered faculty advising model. Support and enhance academic advising and faculty advising connections.
  • Provide support and feedback, building a culture of excellent student-focused programs that serve a diverse campus community.
  • Work collaboratively with Admissions (Admitted Student Day) and Student Success and Engagement staff to solidify registration processes that aid in a smooth transition to the university.
  • Develop and oversee a comprehensive career and professional development assessment.
  • Supervise a team of Advisors that ensure timely completion of degree program requirements and provide students with the support and resources necessary to be academically successful.
  • Develop, implement and assess campus-wide advising goals in collaboration with Academic Deans and Assistant Vice President for Student Success and Engagement.
  • Develop, manage and communicate a master calendar for advising and academic development events and activities, including new student registrations (ASD) and other Knights Orientation sessions.
  • Serve as Student Success & Engagement lead in implementing a campus-wide repository (i.e. Slate) for student communication (e.g. logging student meeting notes).

Administration and Retention
  • Obtain and review relevant data related to students’ academic standing, persistence, and enrollment trends and implement strategies to support students’ academic progress.
  • Research best practices and data related to academic and student support for special needs, ELLs, probation interventions, etc. and provide ongoing feedback to faculty and campus personnel.
  • Work intentionally with other Student Success and Engagement professionals, Academic Affairs and Enrollment Management staff, Registrar, etc. to ensure strategic partnerships and to advance best practices in student support and retention.
  • Create and implement a monitoring and tracking mechanism for traditional students at the start of each term. Correlate this data with midterm grades to check for improvement.
  • Create and implement an advising communication structure for students who have not registered within the first two weeks of the registration period.
  • Participate in campus committees as required, including but not limited to the Student Success & Retention committee and Student Care Team.

General Expectations
  • Administrative/supervisory experience, including personnel and budgetary management
  • Ability to collect, understand, analyze data/research and report data in ways that inform senior leaders for strategic decision making.
  • Initiate and support strategic planning, goal-setting, and assessment efforts for the units of responsibility.
  • Research professional advising standards and best practices (i.e. NACADA best practices).
  • Experience with and current understanding of theoretical models, best practices, and contemporary issues in student development, effective practices supporting successful student support services and retention, and developing intra-institutional collaborative partnerships; Excellent interpersonal skills; attention to detail and flexibility in problem-solving.
  • Provide direct services to students on student success advising, assessment, and when necessary, refer to appropriate services.
  • Collaborate with academic units, student life, admissions staff, and other support services to develop and deliver co-curricular programming to achieve best practices in implementing a comprehensive student success program
  • Create timely, consistent, responsive, and effective communication to students, faculty, and staff concerning the activities and events in your area.
  • Demonstrate an inclusive disposition, showing respect and appreciation for human differences (national origin, ethnicity, religious belief, culture, gender, disability, etc.).
  • Contribute to the support and implementation of the University Strategic Plan.
  • Participate in Warner Pacific University professional development opportunities.
  • Adhere to University policies and procedures.
  • Demonstrate commitment to a Christian liberal arts education by upholding the mission of the University and abiding by the Employment Standards and Lifestyle Agreement.
  • Exhibit commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities.
  • Perform other duties as assigned.

Minimum Qualifications:
  • Master’s degree required
  • Experience working in academic affairs, student affairs, or a related field.
  • Knowledge and experience in academic and/or student success initiatives.
  • Proficient in the field of information literacy and engaged in academic support and college writing best practices.
  • Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
  • Ability to multi-task, work effectively, and meet deadlines in a fast-paced environment.
  • Ability to work outside of normal business hours, as necessary (campus events, pre-registration, etc.).
  • Excellent self-motivation, written communication skills, and the ability to work well with students, faculty, and staff.
  • Skill in effective oral communication and public presentations.
  • Proficient in computer programs including Windows, Outlook, Word, Excel, and the Internet.
  • Experience working with diverse populations.

Preferred Qualifications:
  • At least three to five years’ experience as a direct supervisor of employees.
  • Spanish language skills.
  • Experience with diverse populations, and an understanding of the challenges facing first-generation college students and students from under-served backgrounds.

Warner Pacific University’s Mission:  Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Employment and Lifestyle Standards: 
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.  The practice of following Christ through day-to-day personal lifestyle choices.
3.  A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4.  A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. 

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:
Application, Cover Letter and Resume
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