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Student Accounts and Collections Specialist: PGS

Portland, OR
Warner Pacific University’s Mission:  Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific University’s Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Summary Description: The Student Account Specialist: PGS is responsible for tasks involved in the management of the accounts for Warner Pacific University students, which includes and is not limited to initiating and maintaining payment plans, providing excellent customer service to students, overseeing the collection of receivables, and providing support to other departments as needed. 

Primary Job Duties:
  • Contact former students with outstanding balances for collection
  • Contact current students regarding missed or reduced payments
  • Provide customer service by assisting students with interpreting the statement and financial aid award and addressing choices to cover outstanding balances
  • Provide counseling to students and families regarding available resources to finance education
  • Provide options for payment and make recommendations to the student based on the student and family individual circumstances and financial capability
  • Audit student accounts to ensure timely and accurate refunds and collections
  • Follow up in a systematic basis to ensure students (Former, Current) are making payments as agreed upon
  • Assist in processing Third Party Billing and maintain correspondence with agencies that wish to assist students with account payments
  • Assist the Assistant Director of Student Accounts with various collection and billing projects utilizing a variety of  spreadsheets for tracking
  • Respond in a timely manner to student account inquiries and provide assistance as needed to resolve account issues
  • Work closely with Financial Aid to interpret and assist students with financial aid offer understanding and net amount owed
  • Provide assistance to students in securing outside resources/scholarships/employment
  • Cross train in Cashier duties to provide backup
  • Provide assistance in Perkins collections
  • Participate in Student Financial Services meetings and programs; serve on campus committees, as requested
  • Be present in the office on a daily basis, unless arrangements are made with the employee’s direct supervisor
  • Contribute to the support and implementation of the University Strategic Plan
  • Participate in Warner Pacific University professional development opportunities
  • Adhere to University policies and procedures regarding career, academic, and ADA services
  • Demonstrate commitment to a Christ centered liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement
  • Exhibit commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities
  • Other duties as assigned
 Minimum Qualifications:
  • Associate’s degree in Accounting or associated field from an accredited institution or equivalent experience in a higher education environment
  • Experience in a professional office environment interacting with customers and accounting responsibilities
  • Experience in accounts receivable and/or collections
  • Excellent ability to work with highly detailed and confidential information
  • Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently
  • Ability to multi-task with accuracy and work effectively in order to adapt and meet deadlines in a fast-paced environment
  • Ability to work outside of normal business hours, as necessary (i.e. graduation meetings, orientations)
  • Excellent self-motivation, oral and written communication skills, and the ability to work well with customers, students, faculty, and staff
  • Proficient in computer programs including Windows, Outlook, Word, Excel, and the Internet
  • Exhibit commitment to inclusiveness and sensitivity to areas of national origin, ethnicity, culture, gender, and disabilities
Preferred Qualifications:
  • Experience in a higher education environment
  • Bilingual – Spanish speaker preferred
  • Experience in financial aid or student financial services
  • Experience using the Ellucian Colleague administrative system
  • Bachelor degree from an accredited institution
Physical Demands – Work Environment: 
The position is located in a typical office environment.  Professional/business casual attire is required.

Employment and Lifestyle Standards: 
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific’s identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1.   A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2.  The practice of following Christ through day-to-day personal lifestyle choices.
3.  A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4.  A commitment to life-long learning and service through personal and professional development.
5.  For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7.   A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible. 

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific’s students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual’s behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject.  All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above.  Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.

In order to be considered an applicant for this position, please complete our online employment application at https://warnerpacific.catsone.com/careers/1611-General Click “Apply Now” to complete the online application, and submit the following:
Application, Cover Letter and Resume

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